Security and Usability
Terminal 4 at Heathrow was packed like a box of sardines… This was quite odd – normally this late in the evening the place is half-deserted, but now it was full of people looking utterly annoyed. Probably some heavy flight delays, I told myself and went to look at the Departures monitor, but it looked pretty normal.
It must be the check-in system, then. A computer glitch, or maybe a staff strike. But it wasn’t either of these: when I had edged my way through the crowd to get to the check-in area, the desks were relatively free and I was quickly face-to-face with the friendly British Airways check-in clerk.
“A bit busy today, isn’t it?” I asked, pointing at the human mass behind me…
Original post by blog@rsa.com (Uri Rivner) and powered by Img Fly