Shark Tank: Unclear on the concept

This company uses BlackBerries for remote e-mail and also allows remote e-mail access via the Web, reports a pilot fish working there. User call to help desk: Does my new BlackBerry have Internet access? Help desk tech: Yes, it does. User: Then can you set up a bookmark for the Web-mail site on my BlackBerry? Sighs fish, "The tech asked if she was having problems receiving mail on the BlackBerry. After a pause, the user responded, ‘Oh, I guess that was a dumb request’ and hung up."

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