Choosing between a generic open file tool and an application-specific agent
Choosing between a generic open file tool and an application-specific agent raises important
compatibility issues. A major strength of generic open file tools, as compared to application
agents, is that they work with all software applications.
Unfortunately, many generic open file tools are not compatible with all types of backup software.
Generic open file tools that function regardless of backup package being used are therefore at a
distinct advantage, especially if an enterprise frequently changes versions or types of backup
software, or its primary backup package fails.
For example, consider a company that normally uses third-party software for backup purposes. If
the company has deployed a generic open file tool that only works with that particular backup
package, it would be unable to support other emergency backup solutions such as the standard
operating system default backup utility. With a generic open file tool that works with all backup
programs, the company could conduct a reliable backup even if its third-party software suddenly
failed.
In addition, customers with multiple platforms (such as migrations between NetWare and NT
servers) must often purchase a new generic agent license in order to protect open files on the
new system.
Because of this, companies must be wary about the type of generic open file tool they choose. If
they do not select wisely, they may have to obtain frequent updates to their generic open file
agents or be unable to obtain complete backups using alternate backup programs.
Application-specific open file agents have different compatibility issues. Because they function
only with specific applications, changes to the application or backup package might require a
corresponding change in the agent. As a result, the customer is always playing catch-up,
installing new software and then going through extensive testing to ensure that it is working and
configured properly.
